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Account Manager

About WSI:

The Internet and digital media have drastically altered the face of traditional marketing, and WSI continues to remain at the forefront of this movement. WSI is a digital marketing franchise with offices in over 80 countries around the world. Our office is seeking an energetic and hardworking individual to join us in the role of a Franchise Business Coach.

 

Job Overview:

Combined with a variety of other business support functions, the objective of the Franchise Business is to provide mentoring and coaching to our franchisees, while collaborating with them as a business partner and consultant. The Franchise Business Coach helps the franchisee successfully grow their business by building strong professional partnerships. The Franchise Business Coach provides support, consultation, analytical insight and assessment to assigned franchisees to build profitable sales, and consistently meet brand standards.

 

Responsibilities:

  • Function as a coach and mentor for WSI franchisees within the assigned territory
  • Act as liaison between the company and the franchisee to leverage resources, promote best practices and align business objectives.
  • Provide consultation to continuously improve operational effectiveness, franchisee satisfaction, and profitability
  • Utilize reporting and tracking tools to analyze results, identify trends and provide analysis and recommendations to franchisees that protect brand standards and drive sales and profit
  • Assist and validate successful rollout and integration of system-wide programs and initiatives
  • Provide timely, constructive feedback for performance improvement. Recognize and celebrate franchisees’ accomplishments and contributions.
  • Responsible for communications to franchisees and alignment of message to meet WSI brand goals and target

 

 

Skills/Qualifications:

  • Bachelor’s degree
  • Excellent written and verbal English skills
  • Digital Marketing knowledge is a must
  • Account management experience would be an asset
  • 2+ years’ experience in franchising field are nice to have
  • Sales experience would be an asset. 
  • Problem solving and critical thinking
  • Excellent organizational skills and work ethic. Uses time productively, maximizes efficiency, and meets challenging work goals.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
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